Refunds and cancelling

Refunds

Any payment can be refunded in full within 30 days. You don’t have to say why.

Write to marty@martycantwait.com from the email address you joined with, or reply to any email from us. We refund to the card you paid with, usually within two working days. Your bank may take another five to ten days to show it.

After 30 days, write to us anyway. If something went wrong on our side, we’ll put it right.

Cancelling a monthly membership

You can cancel at any time. Every email we send you has a “Manage my membership” link that opens Stripe’s page for cancelling or changing your card. Or write to marty@martycantwait.comand we’ll cancel it for you.

• Once you cancel, you are not charged again.
• Payments already made are not refunded automatically, but the 30-day refund above still applies to each one.
• You stay on the crew list and keep your badge.

What happens after a refund

If every payment you made has been refunded, your name comes off the crew list and the weekly photos stop. The badge is yours to keep.

Stopping the weekly photo

Every photo email has a link to stop them. It opens your email settings with the photo already unticked; press the button and they stop. It doesn’t affect your membership.